Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
