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While we certainly recommend covering the system as a whole, you are welcome to let us know if there are certain pieces you do not wish to cover, and we will be sure to let you know of any potential issues the lack of coverage may cause.

Rigaku’s standard payment terms are NET 30 upon receipt of the invoice. We require a PO for the full amount of the service contract before beginning coverage.

We can offer payment options on a case-by-case basis for an additional fee.

We currently offer a 10% multi-year discount when paid in full.

You may pay your multi-year contract at the start of each contract year, but the 10% discount would not apply, and an additional fee may be required.

If a contract expires and a lapse in coverage is recorded, a pre-contract inspection of the system will be required before starting a new contract.

A Pre-Contract Inspection is required when a system has not had continuous service contract coverage. Once a purchase order for the pre-contract inspection fee has been received, a technician will be scheduled for an on-site visit to inspect the system and ensure it is in good working order and able to be placed under service contract coverage.

The most standard and newer than five-year-old Rigaku systems are supported. Check if your system is covered on this list:

Supported systems