SELF-SELECTION TOOL
How to use the self-selection tool
- Select your system.
- Click what you want to include in your service contract package for each category.
- Packages that match your requirements will be listed at the end.
- Request a quotation for the matching package you like or schedule an appointment with our coordinator to discuss more details.
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
GMP (IQ/OQ) package
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
48-hour guarantee ($$$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Remote troubleshooting support via phone, TeamViewer, and augmented reality tools
No remote support ($0)
Maximum 8 hours of remote support ($)
Unlimited remote support ($$)
Software upgrades and support for applicable control software
No software upgrade ($0)
Included ($$)
How quickly a service engineer can visit your site when necessary
No priority ($0)
72-hour best effort ($$)
48-hour best effort ($$$)
Number of preventative maintenance (PM) visits by a Rigaku-qualified technician used to ensure the system is properly maintained and meets factory specifications
No PM visit ($0)
1 PM visit ($)
2 PM visits ($$)
Number of on-site repair visit(s) as deemed necessary and performed by a Rigaku-qualified technician
No emergency visit ($0)
1 substitute emergency visit ($)
Emergency visits as needed ($$)
Expenses incurred for travel to your site, including lodging and meals
Not included ($0)
Included ($)
3-day ground shipping to your site
Not included ($0)
Included ($)
Recommended consumables such as filaments, lubricants, O-rings, etc. (X-ray tubes not included)
Not included ($0)
Included ($)
Standard system parts replacement when a failure occurs under normal operating conditions and some loaner parts as available to keep the system operational
Not included ($0)
Included ($$)
One refurbishment of a rotating anode, including the anode rebuild kit, Cu or Cu/Mo cup, balancing, labor, and one-way shipping during one year contract period (Not applicable to sealed tube systems)
Not included ($0)
1 anode rebuild
Additional options
X-ray tube
Spare parts package
Additional PM visit
Avetta/3rd party compliance annual fee
Additional remote support
Matching Service Plans:
Remote Support
- 8-hour block of Remote Support
Package Details
8-hour block of Remote Support to be used as needed for troubleshooting. Rigaku engineers assist you in performing simple tasks such as sample and optics alignment, diagnosing system faults, and troubleshooting software problems. The supporting technology includes:
- Telephone support - A Rigaku engineer will help you troubleshoot and resolve issues over the phone.
- Team Viewer - A Rigaku engineer accesses your computer remotely.
- Help Lightning - A Rigaku engineer will help you troubleshoot and resolve issues using an augmented reality program.
Scheduled Care
Limited remote support during business hours
- One (1) on-site visit for PM or repair*
- PM kit consisting of consumable items
- One (1) Anode Rebuild**
Package Details
Labor, travel, and daily living expenses for One (1) on-site visit per contract period. The visit can be used for a PM or repair*. Consumable items are replaced during the PM visit. The Anode Rebuild includes parts, balancing, labor, and shipping (one way) per generator to be used during the contract period**.
*Repair parts and shipping are not included and must be purchased separately when needed.
**Applicable only to rotating anode X-ray generators.
Bronze Care
Limited remote support during business hours
- One (1) on-site visit for repair
- Limited remote support during business hours
- One (1) on-site visit for repair
- One (1) on-site visit for PM
- PM kit consisting of consumable items
- One (1) Anode Rebuild**
Package Details
Limited remote support available during normal business hours. Labor, travel, and daily living expenses for One (1) on-site visit per contract period for repair* plus One (1) PM visit. Consumable items are replaced during the PM visit. The Anode Rebuild includes parts, balancing, labor, and shipping (one way) per generator to be used during the contract period**.
*Repair parts and shipping are not included and must be purchased separately when needed.
**Applicable only to rotating anode X-ray generators. Limited remote support during business hours
Silver Care
- Unlimited remote support during business hours
- Software upgrades and support for applicable control software
- 72-hour Best Effort on-site response time upon initial diagnosis during business hours
- Repair visit(s) as deemed necessary
- Standard repair parts including one-way shipping
- Loaner equipment when available
- One (1) on-site visit for PM
- PM kit consisting of consumable items
- One (1) Anode Rebuild**
Package Details
Unlimited remote support available during normal business hours. Labor, travel, and daily living expenses for on-site visit for repair(s)* as deemed necessary by the Service Manager. Plus One (1) PM visit. Software upgrade for control applicable control software. 72-hour Best Effort on-site response time upon initial diagnosis during business hours. Consumable items are replaced during the PM visit. The Anode Rebuild includes parts, balancing, labor, and shipping (one way) per generator to be used during the contract period**.
*Standard repair parts and one-way shipping to your site are included.
**Applicable only to rotating anode X-ray generators.
Gold Care
- Unlimited remote support during business hours
- Software upgrades and support for applicable control software
- 48-hour Best Effort on-site response time upon initial diagnosis during business hours
- Repair visit(s) as deemed necessary
- Standard repair parts including one-way shipping
- Loaner equipment when available
- Two (2) on-site visits for PM
- PM kit consisting of consumable items
- One (1) Anode Rebuild**
Package Details
Unlimited remote support available during normal business hours. Labor, travel, and daily living expenses for on-site visit for repair(s)* as deemed necessary by the Service Manager. Plus One (1) PM visit. Software upgrade for control applicable control software. 48-hour Best Effort on-site response time upon initial diagnosis during business hours. Consumable items are replaced during the PM visit. The Anode Rebuild includes parts, balancing, labor, and shipping (one way) per generator to be used during the contract period**.
*Standard repair parts and one-way shipping to your site are included.
**Applicable only to rotating anode X-ray generators.
Platinum Care
- Unlimited remote support during business hours
- Software upgrades and support for applicable control software
- 48-hour Guarantee on-site response time upon initial diagnosis during business hours
- Repair visit(s) as deemed necessary
- Standard repair parts including one-way shipping
- Loaner equipment when available
- Two (2) on-site visits for PM
- PM kit consisting of consumable items
- One (1) Anode Rebuild**
Package Details
Unlimited remote support available during normal business hours. Labor, travel, and daily living expenses for on-site visit for repair(s)* as deemed necessary by the Service Manager. Plus One (1) PM visit. Software upgrade for control applicable control software. 48-hour Guarantee on-site response time upon initial diagnosis during business hours. Consumable items are replaced during the PM visit. The Anode Rebuild includes parts, balancing, labor, and shipping (one way) per generator to be used during the contract period**.
*Standard repair parts and one-way shipping to your site are included.
**Applicable only to rotating anode X-ray generators.