Service Contracts
| Essential Care | Premium Care | Total Care | |
|---|---|---|---|
| Remote support (Technical & application) | |||
| Priority response | |||
| Preventive maintenance visit(s) | |||
| Emergency visit(s) | |||
| Parts | |||
| Shipping | |||
| Loan components | |||
| Travel & labour | |||
| Consumables* | |||
| Rotating anode service | |||
| What's included | What's included | What's included |
*Including X-ray tube, rotating anode exchange, filaments, sample holders
Is my system eligible for a service contract?
Essential Care
- Remote Support (Technical & Application)
- Preventive Maintenance Visit(s)
- Rotating Anode Service
Package details
Unlimited remote support via email, telephone, Team Viewer. One annual onsite preventive maintenance visit by a Rigaku trained service technician inclusive of travel and labour.
Premium Care
- Remote Support (Technical & Application)
- Preventive Maintenance Visit(s)
- Emergency Visit(s)
- Parts
- Shipping
- Loan Components
- Travel & Labour
- PM kit consisting of consumable items
- Rotating Anode Service
Package details
Unlimited remote support via email, telephone, Team Viewer. One annual onsite preventive maintenance visit by a Rigaku trained service technician inclusive of travel and labour.
Unlimited on-site visits, uncapped spare parts (consumables excluded)**
* Applicable only to rotating anode X-ray generators.
** Service requiring on-site visit will occur best effort after conclusion of the remote support response, subject to circumstances beyond sellers reasonable control.
Total Care
- Remote Support (Technical & Application)
- Priority Response
- Preventive Maintenance Visit(s)
- Emergency Visit(s)
- Parts
- Shipping
- Loan Components
- Travel & Labour
- Consumables (including X-ray tube, rotating anode assembly, filaments)
- Rotating Anode Service
Package details
Unlimited remote support via email, telephone, Team Viewer. One annual onsite preventive maintenance visit by a Rigaku trained service technician inclusive of travel and labour.
Unlimited on-site visits, uncapped spare parts (consumables included)**
Prioritized response: initial telephone response time 2 hrs. On-site response time 48 hrs** and consumable items included (X-ray tube, filaments, PM kits).
*Applicable only to rotating anode X-ray generators.
** Service requiring on-site visit will occur best effort after conclusion of the remote support response, subject to circumstances beyond sellers reasonable control.